Posts tagged " social media "

What to do if your business Social Media account is hacked

August 16th, 2017 Posted by Uncategorized No Comment yet

Even if you’re embarrassed, it’s important to let people know that you’ve been hacked – and most importantly, set up your accounts and educate staff to avoid it happening again.

If a business’s social media accounts are hacked, it can be hugely detrimental to its reputation and relationship with the public.

Here, security experts and social media professionals share advice on how to handle a hack and restore your company’s image.

Change passwords on all accounts

First, determine whether you’re still able to log into the hacked account.

“If you can log in, change the passwords on all your social media accounts – not just the ones that have been hacked,” advises Romain Ouzeau, chief executive of Iconosquare, an Instagram analytics company. “As some social media platforms offer the ability to log in via other sites and services [Tweetdeck, for example], you may be compromised on additional networks.”

As a general rule, Rob Brown, vice president of the Chartered
Institute of Public Relations
 (CIPR), advocates the use of a different password for each social media platform. “Update passwords every two months, choosing longer passwords that contain different characters, and use two-step verification if a social media service offers it,”
he says.

If you’re not able to log in, head straight to the social media company’s contact pages and tell the relevant team that you’ve been hacked.

Clean up the mess

If you’ve been hacked, there’s a chance that communications will have been sent from your account by the offender.

“If this happens, take a screen grab of the content before removing it,” says Lee Campbell, cyber computing lecturer at the University of Gloucestershire. “Then report the breach to the social media provider.

“If the compromised social media account includes content of a threatening, or abusive nature, report it to the police via Action Fraud, the UK’s national fraud and cyber crime reporting centre.”

Communicate and take control

Even if you’re embarrassed, it’s important to let people know that you’ve been hacked.

“Post an update from the reclaimed hacked account, stating what has happened and that unauthorised changes and/or communications may have occurred,” says Blaise Grimes-Viort, chief services officer for social media business, The Social Element.

“If any private or direct messages have been sent, contact those who received them directly to tell them what happened and that they shouldn’t click on any of the links that were sent.”

It’s also worth checking to see which third-party apps (auto post tools, for example) are connected to your social media profile. Review the list and delete any that you no longer use. If you keep seeing unwanted content posted through your account, you may want to revoke access for all third-party apps.

Prevention is the best plan

“If you have a response plan in place before an attack happens it means there are clear actions for employees to take – this helps members of staff act quickly and can help with damage limitation” recommends Microcomms in-house Cyber Security expert Richard Howard.

“The majority of cyber attacks are caused by human error – deliberate or not – so employee training and communication is vital and should also cover advice on spotting suspicious activity, such as phishing emails.”

There are also some simple things that you, as a business owner, can do to improve security across your network. Use the latest antivirus software, run frequent scans for malware (malicious software) and perform a regular off-site backup of your systems.

You can manually adjust the settings on your [social media] account profile pages, restricting who can see your posts, photos and user profile. Also, tighten access to your mobile devices by setting a pin number of at least six digits on each.

Microcomms carry out cyber security health checks, staff training and will provide advice and recommendations to keep your business well protected from attack.

Happy New Year! Tech resolutions for 2017

January 3rd, 2017 Posted by Tech Talk No Comment yet

Most New Year resolutions are based around promises to eat less, exercise more, cut down alcohol, be nicer etc…but what about making some tech resolutions to make your life better too?

Unsubscribe from Junk Mail

tech resolution

 

If you’re anything like us, you spend a chunk of time every day deleting junk email from your inbox. Maybe they’re newsletters you signed up for but no longer read, maybe it’s a steady flow of deal promotions from shops where you’ve shopped. Whatever the case, they’re clogging up your inbox and wasting your time.So here’s the plan: Every day, unsubscribe from five lists (not including, ahem, Microcomms, of course). That’s it, just five. Assuming you easily can find the “unsubscribe” link, which is almost always included in tiny print near the bottom of the email, the process should take no more than 30 seconds per message.

 

Set up automated back-ups tech resolutions

It’s never been easier to archive your data. External hard drives and flash drives continue to grow in capacity and shrink in price, so the financial burden is less. Same goes for cloud storage, which makes data preservation an automated, set-it-and-forget-it affair. We can help you set your back-up system up and advise about which solution is best for you – just get in touch!

 

 

Install a password managerpasswords

For your own sanity and security, install a password manager and change all of your passwords so every single one is different, and every single one is long and hard to crack. There are plenty of good choices available, many free of charge – LastPass 4.0, LogMeOnce and Dashlane 4 all come highly recommended.

 

 

Update all your Apps and Operating System tech resolutions

Updates,  don’t just appear for the fun of it. Although they might seem annoying, an update will normally bring a fix for a bug, or make the app itself faster, sometimes it will even introduce new features so they are worth doing, and staying on top of – don’t ignore them , Don’t forget to visit phonedeposits.

 

 

Spend less time on Social Mediatech resolutions

A recent study has found that social media increases levels of envy and jealousy. “Millions of hours are spent on Facebook each day,” wrote report author Morten Tromholt. “We are surely better connected now than ever before, but is this new connectedness doing any good to our well-being?” In the test, the Facebook users rated their life satisfaction at 7.74 out of 10 average, but those who stayed away rated it at 8.11.

You don’t have to quit completely, but maybe cut down the amount of time you spend on social media every day – perhaps limit yourself to one or two checks a day.

Here’s to a great 2017!