We’ve got your back!

Our support service operates 24/7, 365 days a year, ensuring rapid assistance whenever issues arise. We tailor our approach to meet your unique needs, whether it’s comprehensive IT system management or targeted support for specific areas. Our experts are available around the clock to provide proactive monitoring and responsive assistance, resolving issues before they impact your business. Choose from a range of support levels to suit your requirements, from full system outsourcing to targeted support for critical areas.

The real cost of IT outages

In 2023, there were 8.8 million internet failures over the course of the year. This IT downtime cost UK businesses an average of 50 million hours per year, resulting in £3.8 billion of lost revenue?*

SMEs were worst affected, suffering 19 hours of downtime each, meaning that in a standard 40 hr working week, they lost more than two working days to outages.  That’s 1% of productive time!

Can your business afford these kind of losses?

The benefits of having a Service Level Agreement

Choosing to have a Service Level Agreement (SLA) with Microcomms has a number of advantages that ensure your business operations run smoothly and efficiently. With an SLA in place, you gain the peace of mind that comes with guaranteed response times, prioritised support, and proactive monitoring of your IT systems. This means minimised downtime, faster issue resolution, and ultimately, increased productivity for your team. Additionally, our SLAs provide transparency and accountability, outlining clear expectations and responsibilities for both parties.

Without an SLA, whilst our helpdesk is still available to you, you risk longer resolution times and therefore potential disruptions to your business continuity. Partnering with us and establishing an SLA means prioritising your business’s success by ensuring consistent, reliable IT support tailored to your specific needs.

If you’re looking for peace of mind when it comes to your IT, fill out the form below to find out how we can support your business.

*According to a report by specialist business ISP Beaming.

Illustration of Simon and colleague in front of server

Our team can help

Find out more about how our helpdesk can offer your business tech support, by speaking to one of our team. Call us on +44 (0) 3300 020 000.

Meet our team

Microcomms Success Stories

“It was great to have you and your team on site to install the equipment. You did a great job, both in making everything work, but also in handling a very difficult situation with sense of urgency and reassurance. I am impressed.
Your effort is highly appreciated.

, Reckitt Vienna

“Microcomms provide us with fantastic on-site and remote support. Nothing is ever too much trouble and all issues are dealt with quickly and efficiently. They have provided strategic insight into improving our infrastructure as well as maintaining our provision on a daily basis, always ensuring education and pupil's best interests are at the forefront of all actions.”.

Adam Anderson
Head Teacher, Ludgvan Primary School

“Microcomms epitomizes partnership, collaboration, clarity and support. During our most recent project there were a number of challenges that we needed to overcome in order to deliver our project on time and within budget. Microcomms went above and beyond, expanded their remit and reach for their role of Project Support and Management to assist in finding the best possible solutions and possibilities to ensure our project was delivered. The service and offering was nothing shor”.

Aki Kardamilakis
Head of IT and D, Reckitt South Africa

“Aaron and his associates were wonderful to work with during all phases of opening up our new office! They were informative and took the time to explain how some of the new technology worked (in “layman’s terms”) with patience and hands on demonstrations. The team followed up with notes afterwards and was very thorough and never failed to address any questions or issues we had even after they departed. Super personable as well, they felt like family before they left! Enjoyed working with them! ”.

Jodi Lightner
Office Coordinator, Reckitt Rogers, AR

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project

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