We’ve got your back!
Our support service operates 24/7, 365 days a year, ensuring rapid assistance whenever issues arise. We tailor our approach to meet your unique needs, whether it’s comprehensive IT system management or targeted support for specific areas. Our experts are available around the clock to provide proactive monitoring and responsive assistance, resolving issues before they impact your business. Choose from a range of support levels to suit your requirements, from full system outsourcing to targeted support for critical areas.
The real cost of IT outages
In 2023, there were 8.8 million internet failures over the course of the year. This IT downtime cost UK businesses an average of 50 million hours per year, resulting in £3.8 billion of lost revenue?*
SMEs were worst affected, suffering 19 hours of downtime each, meaning that in a standard 40 hr working week, they lost more than two working days to outages. That’s 1% of productive time!
Can your business afford these kind of losses?
The benefits of having a Service Level Agreement
Choosing to have a Service Level Agreement (SLA) with Microcomms has a number of advantages that ensure your business operations run smoothly and efficiently. With an SLA in place, you gain the peace of mind that comes with guaranteed response times, prioritised support, and proactive monitoring of your IT systems. This means minimised downtime, faster issue resolution, and ultimately, increased productivity for your team. Additionally, our SLAs provide transparency and accountability, outlining clear expectations and responsibilities for both parties.
Without an SLA, whilst our helpdesk is still available to you, you risk longer resolution times and therefore potential disruptions to your business continuity. Partnering with us and establishing an SLA means prioritising your business’s success by ensuring consistent, reliable IT support tailored to your specific needs.
If you’re looking for peace of mind when it comes to your IT, fill out the form below to find out how we can support your business.
*According to a report by specialist business ISP Beaming.