Although you have call functionality through Microsoft Phone System, telephony is not at the core of Microsoft Teams. If you’re looking for enterprise-quality voice functionality for all your business communications, you’ll need a telephony solution to run alongside it. Nvoice for Microsoft Teams uses Microsoft’s direct routing solution to enable PSTN services from within Microsoft Teams. Your people get a true enterprise voice solution – with a host of intelligent telephony features – within the familiar Microsoft environment, accessible from any location and any device. It means better collaboration and improved productivity.
Teams Direct Routing
Direct Routing connects Microsoft Teams to the traditional phone network (PSTN). It allows businesses to make, receive and transfer calls to and from Teams like a traditional PBX system, but without the need of having a hosted telephone application or on-premise system. It also removes the hassle of having to source your own Session Border Controller (SBC) and host this yourselves.