Microcomms Helps St Petrocs Society to Rebuild Their IT Infrastructure

by Jo Smith in Microcomms News

St Petrocs work to end street homelessness in Cornwall by providing accommodation, support and advice to single homeless people. The charity has been established for 32 years and has been a Microcomms client for the past two. 

Formed at the instigation of the Bishop of St Germans, the charity has considerable support from local churches, local communities and dedicated groups of ‘Friends.’   

Starting over from the ground up

We helped St Petrocs start from scratch with regards to their IT, completely rebuilding the IT infrastructure of the organisation from the ground up. From new servers and network design through to WiFi and software, we’ve enabled the charity to work more efficiently, to save money and improve performanc, ensuring charitable licensing where possible. Security is a key priority for St Petrocs as they hold confidential client data, so installing unified threat protection like Watchguard firewall systems was paramount. 

A key driver for the infrastructure refresh was to increase the efficiency of the staff in terms of their IT and remotely accessing data to assist their homeless clients during all hours, including critical times such as medical or housing emergencies and particularly during times of colder weather. 

St Petrocs Society’s Communications Manager, Dave Brown said,

“Since working with Microcomms to upgrade all aspects of our IT, our efficiency has improved, which has had a positive effect on the service we deliver. For instance, a new networking system has meant we are able to update client notes easily and efficiently and as a result our staff are better informed, especially on shift hand-overs, which has meant a better level of service for our clients.

We have more flexibility in how we work now – our systems are more secure and consistent because our servers aren’t going down and broadband connection isn’t being lost.    It’s great that we now don’t have to think about IT at all and can focus on the job in hand.  If there are any issues, we just call Microcomms to sort it out!” 

Dave Brown, Communications Manager, St Petrocs Society

Better wifi means digital inclusion for service users

Another area that has been a real improvement for St Petrocs is the provision of guest Wifi for the clients accessing the charity’s services, in line with digital inclusion. Many government and assistive support is only available online and Internet access can be a challenge.  The free guest Wifi allows for digital inclusion of even the most vulnerable. 

Simon Murley, Managing Director said, “As a Cornish company our commitment to providing support to local social care organisations is paramount. We can see on a daily basis the need and help given to vulnerable people in the county by St Petrocs and we’re grateful to have the opportunity to work with such a fantastic team of committed, caring people.”  

The full range of IT systems and support that Microcomms has provided to St Petrocs includes: 

  • Enterprise Wifi   
  • Cat5 copper and fibre infrastructure  
  • HP Enterprise Networking  
  • Security and Firewall appliances   
  • Dell and HyperV virtual servers    
  • Comprehensive and ongoing IT Support 
  • Private WAN circuits, PSTN and broadband   

For more information on how we can help your organisation update and streamline its IT systems for more efficiency, better security and an all-round improved service to your end user, please give us a call on 03300 020 000.  

Some of our Clients

Microcomms Success Stories

“Our guests are much, much happier with their overall experience while visiting The Headland Hotel, thanks to the reliable, secure wifi access that Microcomms delivered”.

Darryl Reburn
General Manager, The Headland Hotel

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project


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