IT solutions for the hospitality industry

by Jo Smith in Microcomms News

After the rush of summer, there is no better time to consider reviewing your IT solutions, particularly if you are in the hospitality industry. Whether it be a full hospitality IT health check, VOIP migration, or a review of your CCTV, we can provide an assessment and evaluation of the information technology systems and infrastructure used in your environment.

We have many years of experience supporting the hospitality sector from hotels, and restaurants to golf retreats with the primary goal of identifying areas of improvement, potential risks, and opportunities for optimising IT operations. Services we offer the industry come in many forms but here are just a few that could streamline internal processes and enhance the experience for your guests.

Network Infrastructure

Evaluating your network infrastructure includes checking wired and wireless connections, routers, switches, and wireless access points. This is to ensure they are stable, secure, and capable of handling the increasing demand for internet connectivity. Good network infrastructure is an important part of a guest’s experience within the hospitality industry particularly in places offering longer or overnight stays. For many frequent travellers, working remotely is a key part of their job so it is important to provide Wi-Fi that will allow them to stay connected, whether they are checking in with work during a break or using your location as a temporary office.

Data Security

We can also assess the security measures within your organisation to protect sensitive guest information like personal data, credit card details, and reservation data. This involves reviewing firewalls, encryption protocols, access controls and data backup strategies. It is vital that confidential information is not made accessible outside of your business, consequently compromising the safety and privacy of guests.

Point of Sale (POS) Systems

On the topic of security, we can also carry out checks on POS systems used in a variety of businesses within the hospitality industry such as restaurants, bars and other service areas. This can be done to process transactions accurately and securely, ensuring wireless payment stability without the risk of important information being stolen. Even though you might think your POS systems are secure, it is always worth checking; there is no doubt that your business would be blamed for compromised or stolen data should it happen on your premises which could potentially make guests wary of your security.

Man using POS System from the point of view of the customer. Shows how Microcomms can implement IT solutions to your hospitality industry


If you want the overall cyber security posture of the business analysed then we can do this too, giving you peace of mind surrounding every aspect of your safety. This includes a range of services like vulnerability assessments, penetration testing and employee awareness about potential security threats. With all the focus on security inside of a premises, it can be easy to forget about one crucial aspect of keeping your business and guests safe everywhere: CCTV. We can make sure your CCTV is effectively helping to keep you and your guests protected.

Guest Wi-Fi and Internet Access

Another really important part of the guest experience is the quality of Wi-Fi services and the ease of access, particularly for things like in-room entertainment. There is nothing more annoying for a guest than having to call for assistance with their ineffective Wi-Fi after wanting to kick back in the bar or their room at the end of a long day. To provide the best internet access for your guests our certified WIFI engineers can even help you plan an upgrade to a secure and robust solution using the latest technology and enterprise-grade security.

IT Support and Helpdesk

 We can also provide a Support agreement (SLA) which gives you the reassurance of having a technical engineer at the end of the phone to fix issues remotely or onsite. We know out-of-hours help is especially important within the hospitality industry, so we also provide additional cover options for weekends, bank holidays and evenings.

Compliance and Regulations

We have been in business for 20 years, so our team of professionals are well versed in industry regulations and data protection laws. We can easily check that hospitality IT systems comply with these and suggest areas of improvement, particularly as technology and rules continue to evolve.

IT Training and Employee Awareness

The biggest threat to your data usually comes from within. Our dedicated engineers can prepare a tailored programme of cyber security training for your staff to increase awareness of the risks within an everyday environment. We can also complete refresher courses to help reduce the risk of data breaches, assess the level of IT training provided to staff and examine their awareness of best practices to prevent cyber incidents.

Business Continuity and Disaster Recovery

Our expertise can also be used to evaluate the current measures in place to maintain business operations in case of IT system failures. Key priorities are making sure an operational UPS system is in place so the guest experience is never compromised due to faulty IT. This way, you have a digital safety net to recover your technology and avoid keeping your guests waiting for a solution.

VOIP Migration

We utilise voice-over internet protocol (VOIP) and session initiation protocol (SIP) technologies to create both on-premises and hosted telephone systems, as well as call logging and call recording. If you were not already aware the Public Switched Telephone Network (PSTN), otherwise known as the landline, will no longer exist in the future. Speak to us now about migrating to a VOIP solution so anything from lifts and security systems can rely on a copper line.

We are just as passionate about making sure your business is secure as you are about providing the ultimate hospitality experience for your guests, whether they are simply enjoying a few hours on your premises or are using it as their home away from home.

Get in touch with our team!

To utilise any of our professional services and ensure your business has optimum security, simply get in touch with us via our website!

Microcomms Success Stories

“It was great to have you and your team on site to install the equipment. You did a great job, both in making everything work, but also in handling a very difficult situation with sense of urgency and reassurance. I am impressed.
Your effort is highly appreciated.

, Reckitt Vienna

“Microcomms provide us with fantastic on-site and remote support. Nothing is ever too much trouble and all issues are dealt with quickly and efficiently. They have provided strategic insight into improving our infrastructure as well as maintaining our provision on a daily basis, always ensuring education and pupil's best interests are at the forefront of all actions.”.

Adam Anderson
Head Teacher, Ludgvan Primary School

“Microcomms epitomizes partnership, collaboration, clarity and support. During our most recent project there were a number of challenges that we needed to overcome in order to deliver our project on time and within budget. Microcomms went above and beyond, expanded their remit and reach for their role of Project Support and Management to assist in finding the best possible solutions and possibilities to ensure our project was delivered. The service and offering was nothing shor”.

Aki Kardamilakis
Head of IT and D, Reckitt South Africa

“Aaron and his associates were wonderful to work with during all phases of opening up our new office! They were informative and took the time to explain how some of the new technology worked (in “layman’s terms”) with patience and hands on demonstrations. The team followed up with notes afterwards and was very thorough and never failed to address any questions or issues we had even after they departed. Super personable as well, they felt like family before they left! Enjoyed working with them! ”.

Jodi Lightner
Office Coordinator, Reckitt Rogers, AR

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project

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