After the rush of summer, there is no better time to consider reviewing your IT solutions, particularly if you are in the hospitality industry. Whether it be a full hospitality IT health check, VOIP migration, or a review of your CCTV, we can provide an assessment and evaluation of the information technology systems and infrastructure used in your environment.
We have many years of experience supporting the hospitality sector from hotels, and restaurants to golf retreats with the primary goal of identifying areas of improvement, potential risks, and opportunities for optimising IT operations. Services we offer the industry come in many forms but here are just a few that could streamline internal processes and enhance the experience for your guests.
Evaluating your network infrastructure includes checking wired and wireless connections, routers, switches, and wireless access points. This is to ensure they are stable, secure, and capable of handling the increasing demand for internet connectivity. Good network infrastructure is an important part of a guest’s experience within the hospitality industry particularly in places offering longer or overnight stays. For many frequent travellers, working remotely is a key part of their job so it is important to provide Wi-Fi that will allow them to stay connected, whether they are checking in with work during a break or using your location as a temporary office.
We can also assess the security measures within your organisation to protect sensitive guest information like personal data, credit card details, and reservation data. This involves reviewing firewalls, encryption protocols, access controls and data backup strategies. It is vital that confidential information is not made accessible outside of your business, consequently compromising the safety and privacy of guests.
Point of Sale (POS) Systems
On the topic of security, we can also carry out checks on POS systems used in a variety of businesses within the hospitality industry such as restaurants, bars and other service areas. This can be done to process transactions accurately and securely, ensuring wireless payment stability without the risk of important information being stolen. Even though you might think your POS systems are secure, it is always worth checking; there is no doubt that your business would be blamed for compromised or stolen data should it happen on your premises which could potentially make guests wary of your security.
If you want the overall cyber security posture of the business analysed then we can do this too, giving you peace of mind surrounding every aspect of your safety. This includes a range of services like vulnerability assessments, penetration testing and employee awareness about potential security threats. With all the focus on security inside of a premises, it can be easy to forget about one crucial aspect of keeping your business and guests safe everywhere: CCTV. We can make sure your CCTV is effectively helping to keep you and your guests protected.
Guest Wi-Fi and Internet Access
Another really important part of the guest experience is the quality of Wi-Fi services and the ease of access, particularly for things like in-room entertainment. There is nothing more annoying for a guest than having to call for assistance with their ineffective Wi-Fi after wanting to kick back in the bar or their room at the end of a long day. To provide the best internet access for your guests our certified WIFI engineers can even help you plan an upgrade to a secure and robust solution using the latest technology and enterprise-grade security.
IT Support and Helpdesk
We can also provide a Support agreement (SLA) which gives you the reassurance of having a technical engineer at the end of the phone to fix issues remotely or onsite. We know out-of-hours help is especially important within the hospitality industry, so we also provide additional cover options for weekends, bank holidays and evenings.
Compliance and Regulations
We have been in business for 20 years, so our team of professionals are well versed in industry regulations and data protection laws. We can easily check that hospitality IT systems comply with these and suggest areas of improvement, particularly as technology and rules continue to evolve.
IT Training and Employee Awareness
The biggest threat to your data usually comes from within. Our dedicated engineers can prepare a tailored programme of cyber security training for your staff to increase awareness of the risks within an everyday environment. We can also complete refresher courses to help reduce the risk of data breaches, assess the level of IT training provided to staff and examine their awareness of best practices to prevent cyber incidents.
Business Continuity and Disaster Recovery
Our expertise can also be used to evaluate the current measures in place to maintain business operations in case of IT system failures. Key priorities are making sure an operational UPS system is in place so the guest experience is never compromised due to faulty IT. This way, you have a digital safety net to recover your technology and avoid keeping your guests waiting for a solution.
We utilise voice-over internet protocol (VOIP) and session initiation protocol (SIP) technologies to create both on-premises and hosted telephone systems, as well as call logging and call recording. If you were not already aware the Public Switched Telephone Network (PSTN), otherwise known as the landline, will no longer exist in the future. Speak to us now about migrating to a VOIP solution so anything from lifts and security systems can rely on a copper line.
We are just as passionate about making sure your business is secure as you are about providing the ultimate hospitality experience for your guests, whether they are simply enjoying a few hours on your premises or are using it as their home away from home.
Get in touch with our team!
To utilise any of our professional services and ensure your business has optimum security, simply get in touch with us via our website!