Contact Centre

Our Cloud Telephone System can be extended to a complete, feature-rich solution for effective and transparent multichannel communication via your web browser.

Offering maximum flexibility and future-proofing without the need for hardware and software installation. Our solutions inject comprehensive contact centre features into the Cloud Telephone System. Using a sleek browser interface, our highly professional Cloud Contact Center service enables companies to immerse themselves into the feature-rich world of guided, managed and evaluable communication workflows and reporting.

Modular design suitable for Contact Centres of any size
No hardware or software requirements reduces system investment
Flexible and scalable system, thanks to cloud technology and pay-per-use plans
Standard interfaces minimise release dependency
Fast and deep process integration of enterprise applications enables organisation-wide data access
Integration of Microsoft Outlook facilitates scheduling across organisation
Hierarchical clearance levels fulfil compliance regulations
Notes, recording and analytics integrated for business intelligence capability

Some of our Clients

Microcomms Success Stories

“Our guests are much, much happier with their overall experience while visiting The Headland Hotel, thanks to the reliable, secure wifi access that Microcomms delivered”.

Darryl Reburn
General Manager, The Headland Hotel

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project

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Multi Media Contact Centre solutions from 5 to 5,000 agents blending all forms of communication into a single interface including, Voice, Email, WhatsApp, SMS, Web Chat and Video.