Consultancy services provided for global company

by Jo Smith in Microcomms News

Providing IT consultancy services to a leading producer in the health and hygiene industry.

Based in the heart of Cornwall, we have a professional and friendly team here at Microcomms who work hard to offer technology solutions to everyone. We work with small local businesses maybe looking to get off the ground, to rapidly growing organisations that need a world-wide solution. We pride ourselves on our ability to use our consultancy services to bring ideas, strategy and a wealth of experience to every project we work on. Our long standing consultancy contract, with a global producer of health and hygiene products, is no different. 

We secured the design and consultancy contract following many years of collaboration on refurbishment, and new build projects, supplying Infrastructure and Audio-Visual solutions. Following the great results achieved within this role, thanks to our hard-working team of specialists, the client reached out for our Design and Consultancy services to compliment the design process, construction, and delivery service we had successfully provided. With over 20 years working closely with this client, we have grown with the business as it expanded in over 60 countries world-wide. A testament to the time and energy invested from everyone on board!

The Design and Consultancy services are not categorised under an SLA agreement. Rather we act in the capacity of their IT and AV consultants. This is for global design, build and refurbishment projects with as many as five large projects on the go at any one time. Those could be in the US, Europe or Asia. Whilst we are proud to be based in Cornwall, as this is our home, our entire team encourages sharing our knowledge and expertise far and wide. We love to help small and large businesses from a variety of sectors, and from a variety of countries. 

Consultancy Services 

We offer a plethora of services to the client that extends beyond our Consultancy services, ranging from;

  • Consultancy Design, Risk Management and Project Planning
  • Digital Transformation & Workplace strategies 
  • LAN Design & Remediation 
  • WIFI Surveys and Installations
  • AV and Meeting Room Technologies
  • CCTV and Access Control design and implementation 
  • Planned, Preventative & Maintenance Agreements to cover Proactive and Reactive break-fix services.
  • Production of AutoCAD drawings for the client including infrastructure, AV designs & Construction elevations
  • Digital Signage
  • Broadcasting

Team structure 

We have a dedicated consultant team which comprises a consultant lead, AV lead, Infrastructure, WIFI & Network Designers, all of which work cohesively together towards an end goal. In terms of remote or onsite working, it is a combination of the two, tailored to each project. We like to personalise our working style to best suit the organisations we work with.

The design stages leading up to the construction phase we can carry out online, if this works for everybody. This falls inline with our company mission, and the clients, to reduce travel related emissions, with Microcomms saving over 100,000 miles per annum by meeting virtually! A chance to do good by our planet. Once the design stage develops into the construction phase, meetings are held on the site premises, with other members of the site construction teams and the client.

Scientist using a pipette in a lab

Overcoming hurdles

We know how important it is to meet compliance regulations, in all design proposals. We understand that even a minor set-back is not good for everyone! This is why our team has extensive experience in such matters, to reduce delays, and keep projects running on time and to the highest standard.

Other hurdles that could be encountered would be coordination, and interfacing, with other consultant service providers, MEP Design Consultants, Architects and Construction partners. This is normally overcome with daily and weekly meetings. This gives all members of the team a chance to align on plans and outcomes as much as possible, to address and overcome any issues before they appear.

We’ve been in business for twenty years, and we pride ourselves on our ability to be as flexible and adaptable as we can be, to meet customers’ requirements. This has led to us becoming our client’s preferred partner when it comes to Design & Consultancy. This global health and hygiene company has developed a huge amount of trust with us as an organisation, and opened many other exciting projects across the globe that we are honoured to be a part of. 

We’ll be happy to hear from you!

If you’re interested in starting a new project with Microcomms, no matter the size, you can tap up one of our tech experts and find out how we could help by calling +44 (0) 3300 020 000.

Microcomms Success Stories

“It was great to have you and your team on site to install the equipment. You did a great job, both in making everything work, but also in handling a very difficult situation with sense of urgency and reassurance. I am impressed.
Your effort is highly appreciated.

, Reckitt Vienna

“Microcomms provide us with fantastic on-site and remote support. Nothing is ever too much trouble and all issues are dealt with quickly and efficiently. They have provided strategic insight into improving our infrastructure as well as maintaining our provision on a daily basis, always ensuring education and pupil's best interests are at the forefront of all actions.”.

Adam Anderson
Head Teacher, Ludgvan Primary School

“Microcomms epitomizes partnership, collaboration, clarity and support. During our most recent project there were a number of challenges that we needed to overcome in order to deliver our project on time and within budget. Microcomms went above and beyond, expanded their remit and reach for their role of Project Support and Management to assist in finding the best possible solutions and possibilities to ensure our project was delivered. The service and offering was nothing shor”.

Aki Kardamilakis
Head of IT and D, Reckitt South Africa

“Aaron and his associates were wonderful to work with during all phases of opening up our new office! They were informative and took the time to explain how some of the new technology worked (in “layman’s terms”) with patience and hands on demonstrations. The team followed up with notes afterwards and was very thorough and never failed to address any questions or issues we had even after they departed. Super personable as well, they felt like family before they left! Enjoyed working with them! ”.

Jodi Lightner
Office Coordinator, Reckitt Rogers, AR

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project

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