Client: Miners Arms Category: Tools Used:

Upgrading WiFi for a Better Customer Experience

Our client is a busy landlady of a popular village pub in Cornwall. The Miners Arms at Mithian is a traditional 16th Century pub featuring real wooden beams, low ceilings and thick granite walls.

Whilst this beautiful olde-worlde pub has plenty to offer in terms of a warm welcome, delicious food and relaxed atmosphere, the structure of the old building meant this small business experienced broadband, EPOS and performance issues.

Specifically, these included:

  • Slow or no internet connection in most areas of the pub
  • Some devices not being able to connect to the Wi-Fi
  • Users getting regularly bumped off the network
  • A poor customer experience, especially at busy times
  • The Wi-Fi network disappearing all together* Issues with EPOS and till connectivity
  • The network connecting but not providing any internet connection
  • Issues with streaming music (jitter and cutting out)
  • Temperamental issues 

We were contacted by our client to review the existing infrastructure and make recommendations and after identifying the root causes of the issues, we put forward a plan to increase performance and resilience of the network and broadband in order to provide a stable platform.

We also undertook a WiFi survey to improve coverage to all required areas of the site, and to make efficient use of placement to keep overall costs down.

We identified some fibre issues which were resolved by recommending to our client that she contacts her Internet Service Provider.

This led to a large increase in their network speeds that they were previously unaware of. In order to provide a reliable network we recommended a HP Switch with Power over Ethernet (POE) to negate the need for electrical works, again reducing cost.

Microcomms Success Stories

“It was great to have you and your team on site to install the equipment. You did a great job, both in making everything work, but also in handling a very difficult situation with sense of urgency and reassurance. I am impressed.
Your effort is highly appreciated.

, Reckitt Vienna

“Microcomms provide us with fantastic on-site and remote support. Nothing is ever too much trouble and all issues are dealt with quickly and efficiently. They have provided strategic insight into improving our infrastructure as well as maintaining our provision on a daily basis, always ensuring education and pupil's best interests are at the forefront of all actions.”.

Adam Anderson
Head Teacher, Ludgvan Primary School

“Microcomms epitomizes partnership, collaboration, clarity and support. During our most recent project there were a number of challenges that we needed to overcome in order to deliver our project on time and within budget. Microcomms went above and beyond, expanded their remit and reach for their role of Project Support and Management to assist in finding the best possible solutions and possibilities to ensure our project was delivered. The service and offering was nothing shor”.

Aki Kardamilakis
Head of IT and D, Reckitt South Africa

“Aaron and his associates were wonderful to work with during all phases of opening up our new office! They were informative and took the time to explain how some of the new technology worked (in “layman’s terms”) with patience and hands on demonstrations. The team followed up with notes afterwards and was very thorough and never failed to address any questions or issues we had even after they departed. Super personable as well, they felt like family before they left! Enjoyed working with them! ”.

Jodi Lightner
Office Coordinator, Reckitt Rogers, AR

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project

Latest News Posts

Get updates