Client: Wiliams Travel Category: Tools Used:

Switching to Fibre for a More Reliable Connection

Williams Travel has been operating coaches for over 36 years and are proud of their reputation for providing a high quality, great value service to a loyal client base.

They offer a range of group travel solutions for many types of groups throughout Cornwall, UK, Europe and even some worldwide travellers.

In addition to this they also operate their own brochure holidays which offer the opportunity of great value packaged tours throughout the UK and Europe. These tours run alongside a full year round range of popular day tours.

Microcomms were asked to work with Williams Travel regarding their broadband connection. Williams Travel had previously been told by BT that fibre broadband was not an option for them, but on further investigation, we discovered that fibre was already being partially brought onto their site.

We took on the project wholeheartedly and successfully liaised with BT to secure fibre to the Williams Travel building.

Shortly after installation we came in and helped Williams Travel to get swiftly up and running.

Paula Hoskin, Williams Travel General Manager said, “The disruption was really non- existent and as always, Microcomms’ engineers were considerate to our business needs and easy to have around.”

Whilst Williams Travel had previously felt that their internet connection was fairly stable, there were times throughout each day which, on occasions meant a member of staff had to reboot the system.

Inevitably this caused downtime for all members of staff and quite often it was at the most inconvenient moments, causing a knock-on affect for our customers.

Since their easy and successful transfer to fibre, Williams Travel have enjoyed uninterrupted, faster internet with no downtime at all and have said that they should have done it a long time ago!

“Thank you Microcomms for your recommendation and excellent service.”

Paula Hoskin

Microcomms Success Stories

“It was great to have you and your team on site to install the equipment. You did a great job, both in making everything work, but also in handling a very difficult situation with sense of urgency and reassurance. I am impressed.
Your effort is highly appreciated.

, Reckitt Vienna

“Microcomms provide us with fantastic on-site and remote support. Nothing is ever too much trouble and all issues are dealt with quickly and efficiently. They have provided strategic insight into improving our infrastructure as well as maintaining our provision on a daily basis, always ensuring education and pupil's best interests are at the forefront of all actions.”.

Adam Anderson
Head Teacher, Ludgvan Primary School

“Microcomms epitomizes partnership, collaboration, clarity and support. During our most recent project there were a number of challenges that we needed to overcome in order to deliver our project on time and within budget. Microcomms went above and beyond, expanded their remit and reach for their role of Project Support and Management to assist in finding the best possible solutions and possibilities to ensure our project was delivered. The service and offering was nothing shor”.

Aki Kardamilakis
Head of IT and D, Reckitt South Africa

“Aaron and his associates were wonderful to work with during all phases of opening up our new office! They were informative and took the time to explain how some of the new technology worked (in “layman’s terms”) with patience and hands on demonstrations. The team followed up with notes afterwards and was very thorough and never failed to address any questions or issues we had even after they departed. Super personable as well, they felt like family before they left! Enjoyed working with them! ”.

Jodi Lightner
Office Coordinator, Reckitt Rogers, AR

“We continue to be impressed by Microcomms’ know how, expertise and professional yet down to earth and pragmatic style. Consultancy projects are well managed and I’d recommend their services to anyone.”.

Julian Holmes
IT Manager, Coodes Solicitors

“In our sporting hospitality business, customers expect great WiFi as well as fantastic golf. Microcomms have helped us meet our clients high expectations and ensure that visitors coming to Trevose have an all-round excellent experience. The team have worked really hard across all areas and we’re very happy with the service we’ve had.”.

Nick Gammon
Managing Director, Trevose Golf & Country Club

“There aren’t many Cornwall-based companies that can claim to have hands on experienced providing network connectivity to a Malaysian hut in the middle of a rainforest!”.

Nick Argent
ICT Manager, The Eden Project

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