Accountable To
Technical Team Lead.
Core Purpose of Role
This is an exciting opportunity for someone who has the right qualities and skillset to either enter the world of technology, or to develop their career further in the industry.
The successful candidate will support our Service Desk Team in delivering an outstanding level of client support, both remotely and in person during site visits.
The right candidate will be supported in their career development and will have access to role specific training and upskill opportunities. Alongside this, they will be provided with a competitive salary between £23,000 to £27,000 DOE, a company vehicle* and all equipment required to complete the role successfully.
*Company vehicle provided if you hit company requirements for insurance
Key Responsibilities
Helpdesk Support:
- Provide 1st line support for the Service Desk.
- Answering phone calls and logging tickets in our CRM
- To assist with technical projects in conjunction with the wider team.
- Visit Customers sites where required to provide on-site technical support.
- Provide remote support to clients as required.
- Continue your training and development within the company.
This is not an exhaustive list, and you may be required to perform duties as assigned, within your scope of practice.
Key Objectives
These will be determined by your line manager in line with business, client and market requirements. These will be reviewed regularly.
Client Service – Essential
- Ability to deliver outstanding customer service
- Ability to build strong client relationships
- Able to progress to achieve targets defined within the Service Desk KPIs
Communication – Essential
- Excellent verbal and written skills
Organisational – Essential
- Ability to multi-task and prioritise workload
- Flexible, motivated approach with a positive outlook
- Ability to work well under pressure
Problem Solving – Essential
- Proficient problem solver
Personnel Skills – Essential
- Motivated to develop understanding and knowledge on the technology sector
- Self-starter able to commit to completing a high-level training plan
Engineering/Software Support – Desirable, not essential
- Proficiency of DNS, DHCP, TCPIP, OSI, Networking and Routing
- Familiarity with supporting Microsoft Office and Office 365
- Knowledge of data cabling Ethernet/Fibre
- Experience of on-site or cloud-based telephony systems.
- Experience of Audio Visual, CCTV and/or Digital Signage Systems.
- Experience with the administration of wireless systems
- Knowledge of data cabling Ethernet/Fibre
- Understanding of Virtualisation Technologies
- Ability to work with Active Directory and other Server Applications
- Excellent working knowledge of supporting Windows/Mac operating systems
Location: Truro, TR3 6EE. You must live within a reasonable distance of the office to be able to commute daily.
Do you want to be part of a friendly and dedicated team of IT professionals? Apply to this advert if you are interested in working for a rapidly growing company. Please submit your CV and a covering letter detailing why you are suited to this role.
Microcomms Professional Services’ vision remains true: we want to continue our current growth strategy incorporating product development, expansion, and acquisition. We measure our success in two ways: how satisfied our clients are with their solutions, and how engaged our team is. To us, this is the only success that matters; any expansion along the way is just a product of our team’s hard work and dedication. If we want to continue on our path of success, we know we need a committed and happy team that feel able to express their ideas, whether they’re about our technology offerings or about the business itself.
Microcomms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you want to be part of a friendly and dedicated team of IT professionals and have drive and commitment then apply now! Send your CV and a covering letter detailing why you are suited to this role to lara.shipway@microcomms.co.uk or to find out more information about the role, call 03300 020 000.