By subscribing to Microcomms Support Services, we can offer an organisations 24/7, 365 days a year support. Our Service Level Agreements (SLAs) can be tailored directly to our clients needs, so we can manage and support an organisation’s entire real estate or provide a near sourced approach to compliment existing IT resources and teams, providing fall back during staff holidays and busy periods.
We have a permanently manned support desk providing both proactive and reactive support for clients, which enables us to constantly monitor and react to clients needs, sometimes before the client even knows anything is wrong.
On engagement of our IT support team, our clients are presented with a competent and comprehensive IT skills set that can manage day to day support as well as major technology situations.
Our support packages allow clients to schedule support when required or escalate priority 1 emergencies for immediate support if and when required.
If you’d like to find out more about our Support Services, please get in touch.