Client: Swallowcourt Category: IT support, telecoms, voice, internet, wireless infrastructure Tools Used: managed IT service from Microcomms
Swallowcourt provides elderly and specialist residential care within a number of spectacular settings across the county, with a clear mission to enable the individuals they support to enjoy a quality lifestyle in beautiful environments.
Microcomms provides managed IT solution including support, telecoms and internet services to Swallowcourt to ensure stable communication and interaction between locations at all times. With efficiency and the level of care offered being at the forefront of the business goals, the systems in place across the entire estate need to be both reliable and consistent to ensure their high standards are met around the clock.
The need for a stable and managed IT service ensures the job of supporting residents and critical care provision is complimented by effective IT services. Microcomms Service level agreement provide reactive as well as pro-active support and are on hand to provide site cover within an hour across the entire region when called upon. From networks to internal communication systems, the systems needed to both comply with all privacy and safety regulations, as well as be easy to use and consistent across the site, to reduce training times and make movement of staff easier.
Over the course of the partnership, Microcomms has aligned to the culture of the Swallowcourt Group and see themselves as not only a service provider but a stakeholder and champion of an exemplar care provider within Cornwall.